POST 08/290 : CIVIC SERVICES SUPERVISOR (X16 POSTS)
SALARY : R397 116 – R467 790 per annum (Level 08), (A basic salary)
CENTRE : Eastern Cape: Libode Ref No: HRMC 6/26/9a (X1 Post)
Eastern Cape: Mount Fletcher Ref No: HRMC 6/26/9b (X1 Post)
Free State: Bloemfontein Ref No: HRMC 6/26/9c (X1 Post)
Gauteng: Benoni Ref No: HRMC 6/26/9d (X1 Post)
Gauteng: Cresta Ref No: HRMC 6/26/9e (X1 Post)
Gauteng: Germiston (Ref No: HRMC 6/26/9f (X1 Post)
KwaZulu-Natal: Mbazwana Ref No: HRMC 6/26/9g (X1 Post)
KwaZulu-Natal: Pavillion Mall Ref No: HRMC 6/26/9h (X1 Post)
Limpopo: Mokopane Ref No: HRMC 6/26/9i (X1 Post)
Limpopo: Polokwane Ref No: HRMC 6/26/9j (X1 Post)
Mpumalanga: Standerton Ref No: HRMC 6/26/9k (X1 Post)
Mpumalanga: Malelani Ref No: HRMC 6/26/9l (X1 Post)
Northern Cape: De Aar Ref No: HRMC 6/26/9m (X1 Post)
North West: Rustenburg Ref No: HRMC 6/26/9n (X1 Post)
Western Cape: Mossel Bay Ref No: HRMC 6/26/9o (X1 Post)
Western Cape: Somerset West Ref No: HRMC 6/26/9p (X1 Post)

REQUIREMENTS : An undergraduate qualification in Public Management, Public Administration, Operations, Business Management, Management, Administration, Law or Social Science within these specified fields of study at NQF level 6 as recognized by SAQA. 2 Years’ experience in Operations in a Client or Customer Services environment is required. Experience in Civic or Immigration Operations and a drivers licence may be an added advantage. Knowledge of front office operations. Extensive knowledge of various filing systems.
Knowledge of fingerprint verification. Knowledge and understanding of Civic Services Regulatory Framework. Knowledge of the Public Service Regulatory Framework. Knowledge of Supply Chain Management process and procedures. Knowledge and understanding of all relevant public service and Departmental Legislative Frameworks, as well as Government Structures. Knowledge of Human Resources Regulatory Framework. Work extended hours may be required. Required skills and competencies: Customer Focus. Analytical thinking. Planning and organizing. Problem Solving. Verbal and written Communication. Financial Administration. Interpersonal skills. Attention
to detail. Clerical and Administration. Multi-Tasking. Supervisory skills. Teamwork. Time Management. Conflict Management and resolution.
Computer literacy. Patriotism, Honesty and Integrity.

DUTIES : The successful candidates will be responsible for, amongst others, the following specific tasks: Facilitate the administration of the front-line office in an effective manner. Ensure enquiries are attended to and perform online (meter greeter) verification. Ensure the monitoring of the live capture photo boot in the department. Facilitate the verification and validation of client information on system, fingerprint, scan client supporting document online. Ensure the effective delivery of ID smart cards. Facilitate and quality assure the authorisation and collection of applications from clients. Facilitate the implementation of security control processes and policies. Attend to
problematic areas related to general services to all clients. Facilitate the implementation of BMD (Birth, Marriage and Death) and ID smart cards operations. Facilitate and monitor effective daily operations of the front office. Build and maintain relationships with clients. Ensure the implementation of effective governance, risk, and compliance management practices. Ensure effective and efficient management of human, physical and financial resources within the Local Office. Coach and guide staff on compliance with all regulatory requirements.

ENQUIRIES : Eastern Cape: Mr L Jama Tel No: (043) 604 6417
Free State: Ms V Molefi Tel No: (051) 430 0378
Gauteng: Mr P Mlangeni Tel No: (011) 242 9039
KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003
Limpopo: Mr J Kgole Tel No: (015) 287 2802
Mpumalanga: Ms N Dlangisa Tel No: (013) 752 2504
Northern Cape: Mr W Masilonyana Tel No: (053) 807 6725
North West: Mr L Appels Tel No: (018) 397 9908 / 9924 / 9922 / 9915
Western Cape: Mr M Pienaar Tel No: (021) 488 1409 / (021) 488 1412
APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or sent to the correct address specified as follows:
Eastern Cape: Physical address: 11 Hargreaves Avenue, King William’s Town, 5600.
Free State: Physical Address: 41 Charlotte Maxeke Street, Bloemfontein, 9301.
Gauteng: Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street.
KwaZulu-Natal: Physical address: 181 Church Street, Pietermaritzburg, 3209.
Limpopo: Physical Address: 89 Biccard Street, Polokwane, 0699.
Mpumalanga: Physical Address: 29 Bester Street, Nelspruit, 1200.
Northern Cape: Physical Address: Quantum Leap Building, 69 Du Toitspan Road, Kimberley, 8300.
North West: Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745.
Western Cape: Physical Address: 4th Floor Fair Cape Building, 56 Barrack Street, Cape Town, 8000.

CLOSING DATE : 20 March 2026
NOTE : Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za