The Field Service Technician is responsible to support the portfolio of remote diagnostic analysers. He / She will be responsible for the installation, maintenance, troubleshooting, and repair of analysers at customer sites, ensuring high-quality service and customer satisfaction. This role demands strong technical expertise, excellent communication skills, and the ability to work independently in a dynamic environment.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

• Install and configure analysers at remote customer locations, following safety and regulatory guidelines.
• Conduct system calibrations and verify functionality to meet operational standards.
• Perform routine preventive maintenance on analysers to extend lifespan and prevent breakdowns.
• Document and log all maintenance activities in line with company protocols and regulatory standards.
• Diagnose and repair technical issues with analysers, IT systems, and associated hardware.
• Provide timely on-site or remote troubleshooting support to minimize downtime.
• Collaborate with manufacturers or external service providers for complex repairs.
• Act as a point of contact for end-users, offering guidance on using and maintaining equipment effectively.

REPORTING AND DOCUMENTATION

• Maintain accurate records of service calls, repairs, and inventory.
• Generate service reports, document equipment status, and highlight areas for improvement.

INVENTORY AND PARTS MANAGEMENT

• Monitor and manage inventory of service parts and tools to ensure availability for timely repairs.
• Coordinate with management for replacement parts and new equipment needs.
• Adhere to expense policies and guidelines.

CUSTOMER RELATIONSHIP MANAGEMENT

• Build and maintain strong relationships with clinical and operational staff to understand service needs and address any issues promptly.
• Act as the primary point of contact for facilities regarding service and equipment issues.

COMPLIANCE & QUALITY ASSURANCE

• Ensure compliance with policies and procedures and monitoring thereof.
• Ensure that all service activities comply with regulatory standards, safety guidelines, and healthcare best practices.
• Conduct regular audits to identify potential service improvements or training needs for staff. Comply with traffic regulations and policies with regards to the use of company vehicles.

TRANSFORMATION OF OUR SOCIETY

Teamwork

• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.

SKILLS PROFILE
EDUCATION

• Minimum of Grade 12 or equivalent.
• Valid registration with the HPCSA as a Phlebotomy Technician preferred.
• Valid driver’s license and PrDP (Professional Driving Permit) – Dangerous goods.
• Minimum of 2 years work experience as a Phlebotomy Technician or Field Services Technician.
• Minimum of 2 years work experience as a Phlebotomy Technician or Field Services Technician.

WORK EXPERIENCE
Required

Minimum of 2 years work experience as a Phlebotomy Technician or Field Services Technician.

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