The Receptionist has exceptional interpersonal communication skills and is the often the first point of contact to the visitors and patients of the Clinic. The Receptionist is responsible for the complete admissions process and handling of associated queries with various stakeholders. As a receptionist, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of CARE, TRUTH, PARTICIPTION, COMPASSION and DIGNITY. The incumbent will be required to provide quality customer services aligned to the overall business strategy, which is inclusive of administrative, switchboard, billing and pay point responsibilities.

SKILLS PROFILE
EDUCATION
Required
• Matric or equivalent NQF level 4 qualification.
• Higher certificate – NQF level 5.

WORK EXPERIENCE
Required
• Previous receptionist experience (minimum 1 – 2 years) in hospital/clinic environment.

KNOWLEDGE
Required
• Intermediate computer skills (MS Word, Outlook, Excel).
• Knowledge of Medical Schemes.
• SAP
• ME+

PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

WORKING CONDITIONS
• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.

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