Branch Administrator Job in Pretoria at FNB Branch
Branch Administrator Job in Pretoria at FNB Branch
The Branch Administrator works closely with branch leadership and teams to drive operational discipline, effective cost management, and high-quality administrative support in a dynamic branch environment.
Are you someone who can:
- Implement and manage branch operational policies, procedures, and compliance processes to mitigate risk
- Support the delivery of excellent customer experiences by enabling efficient branch operations and resolve customer queries efficiently and within agreed turnaround times
- Manage branch costs and expenses within approved budgets to achieve cost efficiencies
- Deliver exceptional service by providing proactive, innovative, and appropriate solutions and continuous improvement to enhance innovation, efficiencies, and competencies within the branch
- Maintain efficient electronic tracking and monitoring processes for administrative activities and timelines
- Ensure accurate recordkeeping and documentation in line with governance standards
- Provide accurate and reliable business information to support informed decision making by analysing trends and data to identify opportunities for improved operational efficiency
- Plan and manage team performance to support branch objectives and service standards Support skills development, employment equity, and talent initiatives to build a capable and engaged team
Qualification & Experience Requirement:
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
- 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment
- You will be an ideal candidate if you possess the following:
- Strong understanding of operational risk, policies, and governance requirements
- Strong organisational skills with a high attention to detail
- Proven ability to manage budgets, track expenses, and improve operational efficiencies
- Experience working with business intelligence, reporting, or operational data
Closing date: 12/09/26
