POST 05/253 : CASE WORKER (REFUGEE APPEALS OFFICER) REF NO: HRMC 1/26/4
SALARY : R468 459 – R551 823 per annum (Level 9), (an all-inclusive salary package)
CENTRE : Head Office: Tshwane, Refugee Appeals Authority of South Africa (RAASA)

REQUIREMENTS : An undergraduate qualification in Law, Humanities, Social Sciences at an NQF level 6 as recognised by SAQA. 3 Years’ experience in a Legal environment is required. Specific training on country of origin information research. Knowledge of the Public Service Regulatory Framework. Understanding of the Departmental Legislation as well as Human Resources legislation and Prescripts. Knowledge of Refugee Law. Knowledge of Drafting. A valid drivers’ license. Willingness to travel and work extended hours. Required skills and competencies: Refugee Law knowledge. Computer literacy. Analytic thinking, Planning and organizing. Problem solving. Verbal and written communication. Attention to detail. Clerical and administration. Multi Task.) Patriotism, Honesty, Integrity and Accountability.

DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: Provide administrative and drafting support in regard with refugee appeal applications. Research and analysis on files. Obtain and analyze country of origin information. Streaming / Profiling cases. Ensure processes are executed according to Standard Operating Procedures. Produce quality reports, perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics. Identify challenges in operations and make suggestions to subordinates. Handle telephone enquiries and complaints that require Member’s inputs, sensitivity
and the interrelation of policies, rules and procedures. Implement governance processes, frameworks and procedures. Ensure effective and efficient management of human, physical and financial resources within the Unit. Coach and guide staff on best practices and compliance with regulatory requirements.

ENQUIRIES : Head Office: Ms B Kabinde, Tel No: (012) 406 4239
APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or rassarecruitment@dha.gov.za

CLOSING DATE : 27 February 2026
NOTE : Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission.