POST 08/291 : CIVIC SERVICES CLERK (X22 POSTS)
SALARY : R269 499 – R317 463 per annum (Level 06), (A basic salary)
CENTRE : Eastern Cape: Aliwal North Ref No: HRMC 6/26/10a (X1 Post)
Eastern Cape: East London Ref No: HRMC 6/26/10b (X1 Post)
Free State: Sasolburg Ref No: HRMC 6/26/10c (X1 Post)
Free State: Bultfontein Ref No: HRMC 6/26/10d (X1 Post)
Gauteng: Bronkorspuit Ref No: HRMC 6/26/10e (X1 Post)
Gauteng: Krugersdorp Ref No: HRMC 6/26/10f (X2 Posts)
Gauteng: Mamelodi Ref No: HRMC 6/26/10g (X1 Post)
Gauteng: Menlyn Ref No: HRMC 6/26/10h (X1 Post)
Limpopo: Bela Bela Ref No: HRMC 6/26/10i (X2 Posts)
Mpumalanga: Mapulaneng Ref No: HRMC 6/26/10j (X1 Post)
Mpumalanga: Volksrust Ref No: HRMC 6/26/10k (X1 Post)
Northern Cape: De Aar Ref No: HRMC 6/26/10l (X2 Posts)
North West: Madikwe Ref No: HRMC 6/26/10m (X2 Posts)
KwaZulu-Natal: Mbazwana Ref No: HRMC 6/26/10n (X1 Post)
KwaZulu-Natal: Melmoth Ref No: HRMC 6/26/10o (X1 Post)
KwaZulu-Natal: Howick Ref No: HRMC 6/26/10p (X1 Post)
Western Cape: Riversdale Ref No: HRMC 6/26/10q (X1 Post)
Western Cape: Robertson Ref No: HRMC 6/26/10r (X1 Post)

REQUIREMENTS : An undergraduate qualification in Public Management, Administration, Operations, Business Management, Management or Administration, Law or Social Science within these specified fields at NQF level 6 recognized by SAQA. Basic understanding Public Service Regulatory Framework. Knowledge of Civic Services Regulatory Frameworks Knowledge of the Batho Pele Principles. Knowledge of Fraud prevention. Knowledge of the Constitution. Knowledge of the Departmental Regulations and Prescripts. Willingness to travel and work extended hours. Required skills and competencies: Interpersonal Skills. Client Orientation and Customer Focus. Computer Literacy. Communication Skills (Written and Verbal). Telephone etiquette Analytical Skills. Professionalism. Compassion. Conscientious. Patriotic, Honesty and Integrity.

DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: Attend to enquire and perform online verification. Greet customers, and ensure that they receive a professional, warm and friendly welcome. Provide customers with orientation and information on the services required. Check status of the applicant (Fingerprint register on HANIS and marital status) and conduct online verification and issue a ticket. Provide advice and direction to relevant unit and ensure the highest customer service standards. Operate in front and behind the pay barrier and the point of contact for customers. Direct customers to relevant service departments in a timely manner and with the highest customer service standards. Ensure that all the customers waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation. Ensures that the customer receives the highest service standards in accordance with the departmental values and vision statements. Monitor the records of all cases. Monitor the influx of foreigners residing in the country with no legal documentation. Implement incidental matters ensure that the identity of illegal foreigner who are arrested. detained or convicted Operate the live capture photo booth in the office. Verify, validate and capture client information on system, administer fingerprints, scan client supporting documents. Receive, scan and file smart cards upon receipt Process collections of ID smart cards to clients. Process
application of Identity Document, Registration of Birth, Marriages and Deaths, Late Registrations. Rectifications and Amendment of particulars and issuing and Citizenship documents. Implement policies and procedures in line with the approval Framework. Monitor individual resources (Physical).

ENQUIRIES : Eastern Cape: Mr L Jama Tel No: (043) 604 6417
Free State: Ms V Molefe Tel No: (051) 430 0378
Gauteng: Mr P Mlangeni Tel No: (011) 242 9039 / 066 478 4043
KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003
Limpopo: Mr J Kgole Tel No: (015) 287 2802
Northern Cape: Mr W Masilonyana Tel No: (053) 807 6725
North West: Mr L Appels Tel No: (018) 397 9908 / 9924 / 9922 / 9915
Western Cape: Mr M Pienaar Tel No: (021) 488 1409
APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or sent to the correct address specified as follows: Eastern Cape: Physical address: 11 Hargreaves Avenue, King William’s Town, 5600.
Free State: Physical Address: 41 Charlotte Maxeke Street, Bloemfontein 9301
Gauteng: Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street.
Limpopo: Physical Address: 89 Biccard Street, Polokwane, 0699.
Mpumalanga: Physical Address: 29 Bester Street, Nelspruit, 1200.
Northern Cape: Physical Address: Quantum Leap Building, 69 Du Toitspan Road, Kimberley, 8300.
North West: Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745.
KwaZulu-Natal: Physical address: 181 Church Street, Pietermaritzburg, 3209.
Western Cape: Physical Address: 4th Floor Fair Cape Building, 56 Barrack Street, Cape Town, 8000.

CLOSING DATE : 20 March 2026
NOTE : Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za