POST 08/288 : LOCAL OFFICE MANAGER (X23 POSTS)
SALARY : R582 444 – R686 091 per annum (Level 10), (A basic salary)
CENTRE : Eastern Cape: Matatiele Ref No: HRMC 6/26/7a (X1 Post)
Eastern Cape: Bizana Ref No: HRMC 6/26/7b (X1 Post)
Eastern Cape: Uitenhage (Ref No: HRMC 6/26/7c (X1 Post)
Gauteng: Brakpan Ref No: HRMC 6/26/7d (X1 Post)
Gauteng: Carltonvillle Ref No: HRMC 6/26/7e (X1 Post)
Gauteng: Cresta Ref No: HRMC 6/26/7f (X1 Post)
Gauteng: Edenvale Ref No: HRMC 6/26/7g (X1 Post)
Gauteng: Krugersdorp Ref No: HRMC 6/26/7h (X1 Post)
KwaZulu-Natal: Howick Ref No: HRMC 6/26/7i (X1 Post)
KwaZulu-Natal: Ingwavuma Ref No: HRMC 6/26/7j (X1 Post)
KwaZulu-Natal: Inkandla Ref No: HRMC 6/26/7k (X1 Post)
KwaZulu-Natal: Pavillion Mall Ref No: HRMC 6/26/7l (X1 Post)
KwaZulu-Natal: Pinetown Ref No: HRMC 6/26/7m (X1 Post)
Limpopo: Bochum Ref No: HRMC 6/26/7n (X1 Post)
Limpopo: Lephalale Ref No: HRMC 6/26/7o (X1 Post)
Limpopo: Phalaborwa Ref No: HRMC 6/26/7p (X1 Post)
Limpopo: Tzaneen Ref No: HRMC 6/26/7q (X1 Post)
Mpumalanga: Eerstehoek Ref No: HRMC 6/26/7r (X1 Post)
Mpumalanga: Secunda Ref No: HRMC 6/26/7s (X1 Post)
North West: Atamelang Ref No: HRMC 6/26/7t (X1 Post)
Western Cape: Stellenbosch Ref No: HRMC 6/26/7u (X1 Post)
Western Cape: Tyger Valley Mall Ref No: HRMC 6/26/7v (X1 Post)
Western Cape: Worcerster Ref No: HRMC 6/26/7w (X1 Post)

REQUIREMENTS : An undergraduate qualification in Public Management, Public Administration, Operations, Business Management, Management, Administration, Law or Social Science within these specified fields of study at NQF level 6 as recognized by SAQA. 3 Years’ experience as a Supervisor in Operations in a Client or customer services environment. Experience in Civic or Immigration Operations will be an added advantage. Knowledge of South African Constitution. Knowledge and understanding of all relevant public service and Departmental Legislative Frameworks, as well as Government Structures. Excellent abilities and experience in project management, project optimization and use of online systems. Knowledge of National Treasury Regulations and Public Finance Management Act. Knowledge of Human Resources Regulatory Framework and Occupational Health and Safety Act. Knowledge of workflow and capacity planning. Knowledge of Batho Pele Principles. Knowledge of Minimum Information Security Standards (MISS), Promotion of Administrative Justice Act (PAJA) and Promotion of Access to Information Act (PAIA). A valid drivers’ license. Working extended hours may be required. Required skills and competencies: Strong Management and Leadership capability. Service delivery innovation, client orientation and customer focus. People management and empowerment. Financial Management. Program and project management. Change management. Ability to instill appropriate processes and systems, as well as enabling technology, to support the Department in efficiently and effectively managing the required work. Support digital transformation. Excellent verbal and written communication, as well as report writing and presentation skills. Problem-solving and analysis. Policy interpretation. Risk Management. Influencing, networking, conflict management and negotiation skills. Knowledge and Information management. Decision making and initiating action. Planning, organising and time management. Computer literacy. Patriotism, Honesty and Integrity.

DUTIES : The successful candidates will be responsible for, amongst others, the following specific tasks: Manage Operations of the Civic Services in the Local Office in accordance with the service delivery standards. Coordinate and monitor the effective processing of enabling documents in local office and DHA service points. Manage the security integrity of the national register in local offices. Participate on outstretch programmes to ensure the accessibility of DHA services by the public. Develop and Implement Civic Services strategies and plans. Ensure that Operations in Local Offices meet the needs of the clients inline with the Departmental services standards. Collate, interpret and manage statistically information on service standards, throughout times, bottlenecks, volumes and error rates. Monitor and enforce the implementation of standard operating procedures (SOP’s) within Local Offices that adhere to the set requirements. Provide expert advice and guidance to Local Offices on Operational issues and matters. Serve as a project leader within the Local Offices to ensure effective project in management implementation. Ensure effective and efficient management of queues. Manage the revenue collected
from clients on services rendered by the Office. Manage Immigration Services Operations in the Local Office in line with Immigration Act. Establish and maintain relationships with stakeholders to support service delivery. Implementation of Policies, Procedures, Directives, Acts and Regulations. Manage governance risk and compliance (GRC). Ensure effective and efficient management of human, physical and financial resources within the Local Office. Coach and guide staff on compliance with all regulatory requirements.

ENQUIRIES : Eastern Cape: Mr L Jama Tel No: (043) 604 6417
Gauteng: Mr P Mlangeni Tel No: (011) 242 9039
KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003
Limpopo: Mr J Kgole Tel No: (015) 287 2802
Mpumalanga: Ms N Dlangisa Tel No: (013) 752 2504
North West: Mr L Appels Tel No: (018) 397 9908 / 9924 / 9922 / 9915
Western Cape: Mr M Pienaar Tel (021) 488 1409 / (021) 488 1412
APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or sent to the correct address specified as follows:
Eastern Cape: Physical address: 11 Hargreaves Avenue, King William’s Town, 5600
Gauteng: Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street
KwaZulu-Natal: Physical address: 181 Church Street, Pietermaritzburg 3209
Limpopo: Physical Address: 89 Biccard Street, Polokwane, 0699
Mpumalanga: Physical Address: 29 Bester Street, Nelspruit, 1200
North West: Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745
Western Cape: Physical Address: 4th Floor Fair Cape Building, 56 Barrack Street, Cape Town, 8000.

CLOSING DATE : 20 March 2026
NOTE : Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za