To enhance operational efficiencies, client liaison and retention, service delivery and quality patient management within the Organisation.

KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Administrative Duties
• Complete all the company and legal documentation essential in the completion of your duty, and ensure that copies of such documentation are handed to the Operations Manager for filing (action)
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete E – Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager

Quality Improvement
• Quality assurance to maintain work standards, integrity of data reporting
• Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
• Ensure the cleanliness of the station on a daily basis
• Ensure proper and adequate stock control and replacement immediately after a call if possible
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required
• Required to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarize yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
• Vehicle and Equipment
• Ensure the effective control of equipment in the Department as per set guidelines
• Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
• Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
• Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
• Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
• Ensure that all rechargeable equipment is kept serviceable
• Maintain rechargeable batteries.
• Update contents check lists accordingly
• Ensure accurate record keeping for all drugs used and, in your possession,

Health and Safety
• 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
• Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre.
• Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times.
• Act in the manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
• Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
• Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
• Wear the appropriate protective gear on each scene as necessary
• Ensure proper and adequate stock control and replacement immediately after a call if possible

SKILLS PROFILE
EDUCATION
Essential
• Current registration with the HPCSA: Professional Board of Emergency Care Personnel as a Paramedic (CCA / N. Dip EMC / Dip EMC)
• Currency with the HPCSA CPG updates.
Preferred
• An education or qualification in business management would be beneficial
• Current registration in ACLS, PALS and ATLS would be beneficial

WORK EXPERIENCE
Preferred
• 4 Years of post-graduate patient care experience in an operational environment would be beneficial
• Relevant computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGE
Essential
• Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911

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