Job Reference Number: SI-897
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Main Purpose of the Job

The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalised customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering

Minimum requirements (Education and Experience)

• Grade 12
• 2 years’ experience in a customer service environment, preferably in a hotel environment
• 1 year reception experience in a hospitality environment.

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move around, and stand for extended periods of time
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Must be proficient in reading, speaking and writing in English as it is the company’s official language
• Knowledge of an additional language (relevant to market) is an advantage

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