SENIOR CUSTOMER SUPPORT OFFICER REF NO: NWP/OOP/2026/15 
Job Purpose: To provide and facilitate technical ICT helpdesk support role to the Provincial Departments
SALARY : R468 459 per annum (Level 09)
CENTRE : Mmabatho

REQUIREMENTS : A three-year tertiary qualification in Information Technology at NQF level 6 and /or related qualifications (NQF level and credits) .3 years’ experience in IT customer support of which 2 years must be at supervisory level. ITIL foundation certification. Knowledge, Skills and Competencies: knowledge in incident management system and ITIL, Protection of Personal information Act, Public Service Act, Public Service Regulation as amended, Employment Equity Act, Skills Development Act, Labour Relations Act, Public Finance Management Act, and CGICT Policy Framework. Technical, Reporting Skills, MS Office Skills and Customer service focus and commitment, teamwork, Emotional intelligence, Interpersonal skills, problem solving, communication, presentation, conflict resolution.

DUTIES : Receive, analyse and assign ICT action requests/incidents. Creation and administration of user accounts. Provide first line IT technical support. Service Level Management of call centre. Extract reports, analyse and report writing with recommendations to management to improve service delivery. Assess IT service requests/ incident management quality, compliance and adherence to policies and procedures. Develop and implement standard operating procedures. Monitor IT incidents to ensure that are assigned properly and resolved on time. Facilitate the customer communication. Supervision of Provincial IT Customer Care Centre services and staff. Follow up on resolved incidents to ensure end user satisfaction.

ENQUIRIES : Ms. L Mofela Tel No: (018) 388 4033 
APPLICATIONS : E-Mail: ooprecruitment8@nwpg.gov.za  or hand delivered at the Directorate of Human Resource Management, Second Floor, Ga-rona Building, Mmabatho. All attachments for online applications including the Z83 and CV must be one document in PDF, indicating the correct job title and the reference number of the post on the subject line of your e-mail. Use the correct e-mail address associated with the post. Failure to do so, your application will be disqualified.

CLOSING DATE : 27 March 2026 at 16H00 (walk-in and online), late application will not be considered.
​NOTE : All applications must indicate the correct reference number. The Office of the Premier is an equal employment opportunity and affirmative action employer, and it is committed to the achievement and maintenance of diversity and equity in employment, especially in respect of race, gender and disability.