Sun International
Job Reference Number: SI-768
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related
InterContinental Table Bay Cape Town is recruiting for a Front Office Manager to lead the team that shapes every guest’s first and lasting impression.
Job Purpose
The Front Office Manager is accountable for the monitoring, team management and delivery of front desk activities (check-in, check-out, night audit, guest relations and ** luggage services), ensuring that internal (SOP’s) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the ** customer experience provided by the department is professionally executed in line with Sun International standards and legislative requirements.
Job Requirements
Education
- 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
- Grade
Experience
- Minimum of 7 years’ experience with 3 years in a supervisory /management position in the hospitality industry
- Previous experience in duty management is an advantage